Help when you need it
feed·tracker support
A short route to the right answer, whether you are trying to get back into your account, find a purchase, or take your data with you.
Contact us
Email feedtracker@outlook.com. Please include the account email and a short description of the problem, but never include your password or feeding and health details in an email.
Access and sync
- Make sure you are signing in with the email that created or joined the family.
- Both caregivers use the same shared family log; invitees do not need to buy access again.
- If the app says it is offline, try again after reconnecting. Nothing is written locally while the account API is unreachable.
- For a forgotten password, use Forgotten your password? on the sign-in screen.
Purchases and refunds
The web checkout is a one-time £20 household unlock handled by Stripe. Email us if the payment completed but access has not appeared; we will check the signed payment record.
Purchases made in the iOS or Android app are handled by Apple or Google. Use the store's purchase support and refund flow for the transaction; feed·tracker can restore verified access when you sign in to the same family account. Deleting that family account ends feed·tracker access to its lifetime unlock, so contact us before deleting if you need purchase help.
Your data
Use More → Data to export CSV or JSON. Use More → Account → Delete… to permanently remove feed·tracker account data. If you cannot sign in, use the account deletion instructions.